Our Business Policy
- Kingsland Cable always gives our subscribers an HONEST VALUE, not a misleading "something for nothing come on." Kingsland Cable TV will not try to confuse you by clever promises and a slick contract. Kingsland Cable operates a LOCAL BUSINESS OFFICE where you can walk in and talk with a person who lives in Kingsland. Directv, Dish Network, and the local phone company do not. As an independent, local company, we wouldn't dare to entice you to sign a contract with low ball, introductory rates, and then later raise your rates dramatically once you're locked in the long term contract. Besides, when you start out paying low ball rates - and then pay high monthly rates over the long haul - you wind up paying more!
- As the old saying goes, "There ain't no free lunch". Kingsland Cable WILL NOT offer you "free money" (or free anything) while requiring you to enter into a binding, long-term contract. Unlike the local phone company, or Dish Network, or Directv, Kingsland Cable does not grab your money up front by (a) tying up your credit by requiring you to put up your "major" credit card or (b) causing you to pledge your own good name to a long term, high dollar contract with lots of fine print.
- Think about it. When the phone company, or Dish Network, or Directv requires a credit card and a long-term contract of you, they are in effect guaranteeing themselves YOUR money up front and then "giving" you back a little cash or electronics - from your own money! Once you sign, you're nailed; how nice of them to be generous with YOUR money and credit! They know they can count on you paying big money in the long run!
- Suppose you aren't happy with their satellite or phone service. You can't just call them up and cancel. Once you sign up, you're on the hook. You're stuck for the length of the contract they got you to sign. No matter what, when you sign up with the phone company, Directv or Dish Network, you pay a ton of money. Nevermind that you conclude that their service stinks, you signed their contract. And, if you don't comply with everything they want, they'll ruin your credit!
- Kingsland Cable operates on a month to month basis with our valued subscribers. We charge fair rates. We don't wait for credit approval or make you wait days for installation. We don't make you sign a contract. If you want our cable and internet, we take your word that you will promptly pay for it. Kingsland Cable strives to earn your business. We offer "sudden" service because we do our own installations and handle any trouble calls with local people who live near by. (Good luck if you try to get quick service from Dish Network or Directv !) We have been in business for 30 years and we are locally owned and operated. We give our subscribers an honest, home town value. We take pride in the service we provide. You pay us as long as you are happy.
- Company Payment Policy: Monthly billing cutoff is on the 26th. New bills are mailed on this date for the following month. The bills are dated the first day of the month, and they are due upon receipt = the first day of the new billing month. Bills are "late" if they are not paid before the 26th, and a $5 late fee is added to those unpaid bills that are carried over without payment after the 26th cutoff. Late accounts are subject to disconnection if they are not paid by the 10th of the new month and are subject to a $15 reconnect fee. Please pay your bill promptly.
Kingsland Cable does not require a long term contract, does not charge a connection fee, and does not require a deposit to insure payment for service. All we require is a month to month "handshake" contract with our subscribers. And of course we require our subscribers to pay their bill for cable and internet on time.
If a customer decides to disconnect, we require that he notify us before the 26th cutoff billing date so that we can remove him from our customer count and we do not have to pay the programmers for him. We must require this timely notification (before the 26th) for disconnection because we operate on such a thin margin. The programming is very expensive. For example, when we charge $11.98 for HBO, we make less than quarter - 25 cents on HBO. We simply cannot afford to pay for programming costs (or for internet service costs) and not get paid by our subscribers. We require that the subscriber pay us for his full last month's service if he does not timely notify us that he wishes to disconnect.
We feel this is fair because when a subscriber disconnects from the phone company or Dish Network or Driectv, he will be held to his long term contract and he will have to either pay the contract out or pay a big penalty. Our policy is peaches and cream compared to what happens when someone disconnects their phone or satellite dish!